No crisis has changed the aviation business more than the pandemic. Airports have long been resourceful in times of crisis. But unlike terrorism or natural phenomena, airports have little experience in dealing with global pandemics. For the first time, we are witnessing an effect on the whole world. No existing playbook has validated answers on how to get passengers back in their seats safely, people back into retail, and airlines operating at usual capacity. It will be challenging, to say the least. The only upside there is the capacity and the momentum to prepare for the upcoming radical changes ahead. With climate and sustainability being the driving force in the decisive decade, airports and airlines have to be masters of change.