The Covid-19 pandemic has introduced unprecedented challenges in public transit. As the world recovers and rebuilds, it is vital to reimagine public transit to meet its new challenges. Covid-19 requires the public transportation system to be safer, healthier, and more responsive to both customer and workforce needs.
Passengers today are tech-savvy, time-poor, have high expectations, and demand the ability to self serve.
The good news? The rail business is in a great position to capitalize on the opportunity, from providing smart biometric enrollment solutions to more efficient boarding and the integrations of multi-modal services for delivering an answer on the last mile.
Our work at airports and rail shows that a passenger-centric approach in combination with smart technology can radically improve passenger experience and deliver operational efficiency at the same time.