The lack of a uniform system for train travel in Europe can also make multimodal travel challenging, as passengers must navigate different providers and regulations. By integrating multimodal travel options into a unified system, passengers would have greater flexibility and convenience in their travel planning. This would help to promote sustainable mobility and enhance the overall passenger experience.
Passengers today are tech-savvy, time-poor, have high expectations, and demand the ability to self serve.
The good news? The rail business is in a great position to capitalize on the opportunity, from providing smart biometric enrollment solutions to more efficient boarding and the integrations of multi-modal services for delivering an answer on the last mile.
Our work at airports and rail shows that a passenger-centric approach in combination with smart technology can radically improve passenger experience and deliver operational efficiency at the same time.